Terms and conditions

Dilatare is the trading name of Joseph Connoley, a sole trader. Address: Prime Apartments, 483 Green Lanes, London N13 4FG. Email: hello@dilatare.co.uk.

Please read these terms and conditions carefully before booking. By completing your booking, you agree to be bound by these terms.

1. What you are purchasing

The service consists of a single, bespoke written career analysis for one job title, tailored to your background. The price is the one shown on the booking page when you book, payable in full at the time of booking. The current price is an introductory price of £150. There are no hidden fees or additional charges.

2. Service timeline and process

• Booking: You will select your analysis date prior to payment. This is the date your career analysis is delivered, and it will be at least ten working days from the date of booking.
• Initial submission: Within two working days of booking, you must submit your completed questionnaire and a copy of your CV with sensitive information redacted.
• Shortlist delivery: Within one working day of receiving your submissions, I will email you a shortlist of recommended job titles.
• Selection: Within two working days of receiving the shortlist, you must notify me of the specific job title you wish to analyse (either from the shortlist or a choice of your own, accompanied by a job description).
• Final delivery: On your analysis date, I will deliver your completed career analysis as a PDF via email.

3. Client deadlines and rescheduling

If you miss any submission deadline outlined in section 2, Service timeline and process, I will issue one reminder and automatically move your analysis date to my next available opening. If I receive no response or data within ten working days following that reminder, I reserve the right to close your booking and issue a full refund to your original payment method.

4. Working days

For the purposes of this agreement, a "working day" is defined as Monday to Friday, excluding official bank holidays in England.

5. Eligibility

You must be aged 18 or over to use this service. The service, its data, and its insights are specifically researched and written for individuals living in England. All regulatory, educational, and market facts provided relate strictly to England.

6. Cancellations and refunds

• Statutory rights: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel within 14 days of booking. If work on your analysis starts inside those 14 days, by ticking the box to accept these terms when you book, you ask me to begin that work straight away. You can cancel for a full refund at any time until it is sent; once it has been sent, the 14-day cooling-off period no longer applies.
• General cancellation: You may cancel your booking at any time before the final career analysis has been emailed to you and receive a full refund.
• Completion: Once the final career analysis has been delivered to your inbox, the service is considered fully executed and complete, and it can no longer be cancelled or refunded. This does not affect your statutory rights if the analysis has not been provided with reasonable care and skill.
• Provider delay: In the unlikely event that I fail to deliver your analysis by your analysis date (including any new date set under section 3, Client deadlines and rescheduling), you are entitled to cancel immediately for a full refund.
• How to cancel: To cancel, email hello@dilatare.co.uk. I will refund your original payment method within 14 days of cancellation.

7. Corrections and accuracy

If you identify an error in your career analysis or any other document I provide, please notify me within 14 days of receipt. I will correct the error free of charge within five working days. Because industry regulations, course fees, and career paths fluctuate, I will explicitly state the date each fact was verified. A fact that was correct on the date I state for it is not an error; if it changes afterwards, I will tell you where to check it but I am not required to issue a new document. This does not affect your statutory legal rights.

8. Exclusions and scope of service

I provide strategic analysis and information only. For the avoidance of doubt:

• I do not find employment, list active job vacancies, or introduce clients to employers.
• I do not provide financial, legal, visa, or immigration advice.
• I do not accept commissions, incentives, or payments from any educational institution, course, or training provider.
• While my analyses are constructed using official and verified sources, I cannot guarantee job placement, course admission, or specific career outcomes. All final decisions and actions remain your sole responsibility.

9. Complaints

I take all feedback seriously. Please direct any complaints to hello@dilatare.co.uk. I will acknowledge receipt of your complaint within ten working days and provide a formal response regarding the outcome.

10. Governing law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Model cancellation form

You may use this form to cancel, but you do not have to; an email saying you wish to cancel is enough. Copy, complete and email it to hello@dilatare.co.uk.

To: Joseph Connoley, trading as Dilatare, Prime Apartments, 483 Green Lanes, London N13 4FG, hello@dilatare.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*],
Ordered on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate